Contact and DSA information

Who we are

spareachair is operated by SUPPORT BULGARIA OOD, Hipodruma, bl. 133, entr. B, fl. 4, apt. 82, Sofia, Bulgaria, registered under number 200232189 (UIC, Commercial Register of the Bulgarian Registry Agency) in Bulgaria. BG200232189

• Telephone: +359 888 886 008
• Email: support@spareachair.com

Under the EU Digital Services Act, spareachair is a hosting service. Our supervisory authority for the Digital Services Act is the Communications Regulation Commission (Комисия за регулиране на съобщенията), Bulgaria's Digital Services Coordinator — www.crc.bg.

Single point of contact (Digital Services Act)

Our single point of contact under Articles 11 and 12 of the EU Digital Services Act — for Member State authorities, the European Commission, the European Board for Digital Services, and for users of the Service — is:

• Email: legal@spareachair.com
• Languages: Bulgarian and English

Your message will be read and answered by a person, not only by an automated system. Orders from authorities should also be sent to this address.

For help with your account — including if you think someone else has access to it — write to support@spareachair.com.

Report illegal content

If you are a user, the fastest way is to use Report in the app, which is available on every screen.

Anyone — with or without an account — can also notify us of content they consider illegal by emailing legal@spareachair.com. To help us act quickly, please include:

1. Why you believe the content is illegal — a sufficiently substantiated explanation, and the law concerned if you know it.
2. Where it is — as precisely as possible, for example the display name of the person, the Event and table, the date and time, and the text of the message.
3. Your name and email address — unless the notice concerns child sexual abuse material, which you may report anonymously.
4. A statement that you believe in good faith that the information and allegations in your notice are accurate and complete.

We will confirm that we have received your notice, review it diligently, objectively and in a timely manner, and tell you our decision and how you can seek redress. If we act against the content or the account, the person concerned receives a statement of reasons.

To report content that breaks our Community Guidelines but may not be illegal, please use Report in the app.

If someone is in immediate danger, call the emergency number 112.

Appeals and complaints about our decisions

To challenge a moderation decision, or our decision on something you reported, write to appeals@spareachair.com within six months of the decision, or reply to the statement-of-reasons email. See Complaints and appeals.

This is our own complaint procedure. You can also refer a dispute to the consumer dispute resolution body, the General Conciliation Commission at the Consumer Protection Commission (Обща помирителна комисия към Комисията за защита на потребителите), Sofia, Bulgaria — kzp.bg, or go to court.

You may also complain to the Digital Services Coordinator, the Communications Regulation Commission (Комисия за регулиране на съобщенията), Bulgaria's Digital Services Coordinator — www.crc.bg, or to the Digital Services Coordinator of the EU country where you live.

Privacy requests

To access, correct, delete or export your data, object to processing, or withdraw consent, email privacy@spareachair.com. Many of these can also be done directly in the app’s settings. See the Privacy Policy.

Press

support@spareachair.com

Transparency

Once the Service launches, we intend to publish the average number of monthly active users of spareachair in the EU on this page.