Terms of Service

About these terms

These Terms of Service (“Terms”) are an agreement between you and SUPPORT BULGARIA OOD, registered at Hipodruma, bl. 133, entr. B, fl. 4, apt. 82, Sofia, Bulgaria under number 200232189 (UIC, Commercial Register of the Bulgarian Registry Agency) (“spareachair”, “we”, “us”). BG200232189 You can reach us by email at support@spareachair.com or by telephone at +359 888 886 008. They apply to the spareachair mobile app, the website spareachair.com and everything we offer through them (the “Service”).

By creating an account you accept these Terms and our Community Guidelines, which form part of these Terms. Our Privacy Policy explains how we handle your personal data.

Language. These Terms are available in several languages. Each language version is binding for users who accept the Terms in that language; the English version applies to users who accept them in English. If the language versions differ, the version you accepted applies to you. We record the language in which you accept.

What spareachair is

spareachair hosts scheduled online Events in different formats (for example an Evening, a Lunch break, a Morning coffee or a Weekend afternoon). At an Event you sit at small tables of about three to six verified adults, chosen so that people with different perspectives meet. Tables change every round. You can chat by text, and each person decides whether to turn on their own microphone or camera. If you and a tablemate both choose “keep in touch”, you become Connections. Connections can message and call each other once both of them have agreed to automated safety screening of direct messages (see Content moderation).

How tables are put together. An automated matching system seats you using your answers to the perspective prompts, your occupation category and your age band, so that people with different perspectives meet. It never seats you with someone you have blocked, and it does not rank people or decide who may take part.

Under the EU Digital Services Act, spareachair is a hosting service: we store what you write at your request and show it only to the people in that conversation.

The Service is currently free of charge.

Who can use spareachair

To use the Service you must:

• be at least 18 years old;
• hold a valid identity or residence document issued by an authority of a European Union or European Economic Area (EU/EEA) country;
• verify your email address and complete identity verification (an ID document check and a selfie match) before you can take part in Events or message anyone;
• have only one account, and not have been banned from the Service before.

Identity verification is carried out by our verification provider. We receive only the result (for example, “verified”, “over 18” and the country whose authority issued your document) and a keyed hash that lets us enforce bans; we do not receive or keep copies of your ID document or selfie. See the Privacy Policy for details, including how we ask for your explicit consent to the biometric check. By starting identity verification, you agree that our verification provider, Didit, captures images of your identity document and a selfie for this check.

Your account

• Give accurate information and keep it up to date.
• Keep your password secure. You are responsible for activity on your account.
• Do not share, sell or transfer your account, or let anyone else use it.
• Do not impersonate anyone or choose a display name that is offensive or misleading.
• Tell us at support@spareachair.com if you think your account has been compromised.

Acceptable use

You must follow the Community Guidelines. In particular, you must not:

• harass, threaten, bully or intimidate anyone, or post hate speech;
• share sexual content, make sexual advances, or appear nude or in a sexual manner on camera;
• involve or show anyone under 18;
• spam, advertise, solicit, recruit, fundraise or run scams;
• share anyone’s personal information without their permission;
• post or share content that is illegal under EU law or the law of an EU/EEA country;
• try to evade a suspension or ban, create multiple accounts, or verify with someone else’s identity;
• interfere with the Service — for example by scraping, automated access, reverse engineering, attacking our systems or disrupting an event.

Zero tolerance. There is zero tolerance for objectionable content and abusive users. Content that breaks these Terms or the Community Guidelines is removed, and the people responsible are suspended or banned (see What we may do). Every violation is acted on: a first, minor breach may get a warning, repeated breaches lead to a suspension or ban, and serious violations lead to an immediate ban.

No recording

Recording is prohibited. Do not record, capture, stream or share audio, video or screenshots of other participants without their clear consent. Conversations at spareachair are meant to stay at the table. The app reminds everyone of this on table and call screens.

We do not record audio or video. Voice and video are transmitted live between participants through our media server and are not stored.

Your content

You keep ownership of what you write and say. You give us a non-exclusive, royalty-free licence to host, store, transmit, display and process your content — including transmitting and processing live audio and video in real time — only as needed to run, secure and moderate the Service, for as long as we keep it under our Privacy Policy. Messages are deleted automatically after 30 days, unless they are attached to a report.

If you or a Connection deletes their account, the whole conversation between you is deleted — including the messages the other person wrote.

You are responsible for your content and must have the right to share it.

Content moderation

We want Events to be safe and respectful. To do that:

• Automated moderation. Table chat messages and profile texts (your bio) are checked by an automated moderation system as part of the Service. It uses our own rules and an AI model (Claude) provided by Anthropic PBC, which receives only the text — never your name or account details. Direct messages are checked the same way, and are only available between Connections who have both agreed to this screening. The system can block a message or flag it for review. Automated tools can make mistakes; you can ask for any decision to be reviewed by a person (see Complaints and appeals).
• Reports. Anyone can report a person or content from any screen. A report includes the last messages from that conversation so we can understand the context. Reports about suspected minors or threats are handled with priority. We review reports of objectionable content within 24 hours and act on them — removing the content and removing the user who posted it where it breaks our rules.
• Hiding and deleting messages. You can hide any message from your own view, and you can delete your own messages at any time.
• Human review. Our moderators review reports and flagged content and decide what to do under these Terms, the Community Guidelines and applicable law.

What we may do

Depending on how serious the problem is and whether it has happened before, we may:

1. remove or block content;
2. warn you;
3. suspend your account for a set period, which stops you joining Events and messaging;
4. ban your account permanently.

We usually follow this ladder (warn → suspend → ban), but we will ban immediately for severe violations — for example, sexual content involving minors, credible threats of violence, or evading a ban. Banned people may not create a new account; we use a keyed hash of identity-document attributes to prevent it.

Statement of reasons

Whenever we restrict your content or account, we will send you a statement of reasons by email explaining what we decided and its scope and duration, the facts we relied on, whether automated means were used, which rule or law it is based on, and how you can challenge it.

If we become aware of information giving rise to a suspicion that a criminal offence involving a threat to someone’s life or safety has taken place or is likely to take place, we will inform the competent authorities as required by law.

Complaints and appeals

If you disagree with a moderation decision — or with our decision not to act on something you reported — you can complain to us within six months of being told about the decision:

• reply to the statement-of-reasons email, or write to appeals@spareachair.com;
• if your account is suspended, you can also appeal in the app.

Tell us which decision you are challenging and why. A person (not only an automated system) will review your complaint, and we will tell you our decision and the reasons without undue delay. If we find we were wrong, we will reverse the decision. You can appeal each decision once.

This complaint procedure is our own. You can also refer a dispute to the consumer dispute resolution body named in Governing law and disputes, or go to court. Using our complaint procedure does not affect these rights.

Ending your account

You can delete your account at any time in the app’s settings. Deletion is permanent; what we keep afterwards and for how long is explained in the Privacy Policy.

We may suspend or end your account as described in Content moderation, or if we stop offering the Service (in which case we will give you reasonable notice where possible).

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day you create your account.

To exercise it, tell us (SUPPORT BULGARIA OOD, Hipodruma, bl. 133, entr. B, fl. 4, apt. 82, Sofia, Bulgaria, support@spareachair.com, telephone +359 888 886 008) of your decision to withdraw by a clear statement, for example an email. You may use the model withdrawal form below, but you don’t have to. Deleting your account in the app also counts as withdrawal. To meet the deadline, it is enough to send your statement before the withdrawal period ends.

If you withdraw, we end your account and delete your data as described in the Privacy Policy. The Service is free, so there is nothing to refund, and withdrawal costs you nothing. After the 14 days you can still end the contract at any time by deleting your account.

Model withdrawal form (complete and return it only if you wish to withdraw from the contract):

To SUPPORT BULGARIA OOD, Hipodruma, bl. 133, entr. B, fl. 4, apt. 82, Sofia, Bulgaria, support@spareachair.com:

I hereby give notice that I withdraw from my contract for the supply of the following service: the spareachair Service.

Account created on: … · Name: … · Email address of the account: … · Address: … · Signature (only if this form is sent on paper): … · Date: …

Availability and changes to the Service

We supply the Service in conformity with these Terms and with the law on digital services (EU Directive 2019/770 as implemented in national law). If it is not in conformity, you have the remedies that law gives you.

We may change the Service only for a valid reason: to add or improve features, to keep it secure, to prevent abuse, to adapt it to technical developments, or to comply with the law or a decision of an authority. Changes are free of charge for you. If a change affects your access to or use of the Service more than in a minor way, we will tell you in good time before it takes effect, and you can end the contract free of charge by deleting your account.

We aim to keep the Service available but cannot guarantee that it will always be uninterrupted or error-free, for example during maintenance.

Liability

Nothing in these Terms limits or excludes our liability where that is not permitted by law, including liability for death or personal injury caused by our negligence, for intent or gross negligence, or under mandatory consumer protection law.

Subject to that, and to the extent permitted by law:

• as a hosting service, we are not liable for content that other users share or for their conduct as long as we do not know it is illegal, and when we become aware of illegal content we act promptly to remove it or disable access to it (Article 6 of the EU Digital Services Act). This does not limit our responsibility for our own obligations under these Terms, such as acting on reports as described above;
• we are not liable for losses that were not reasonably foreseeable, or for losses caused by events outside our reasonable control.

As a consumer you keep all the rights that mandatory law in your country of residence gives you.

Changes to these Terms

We may update these Terms only for a valid reason: to reflect changes in the law or in decisions of authorities, new or changed features of the Service, measures for security or against abuse, or to make the wording clearer. Each version has a version number and effective date shown at the top of this page. If we make a material change, we will tell you in the app or by email in good time before it takes effect, and you will need to accept the new version before you can continue to take part. If you do not agree, you can end the contract free of charge at any time by deleting your account.

Governing law and disputes

These Terms are governed by the laws of Bulgaria. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you live.

Disputes may be brought before the courts of Sofia, Bulgaria, but not exclusively: we may bring claims there, and if you are a consumer you may always use the courts of your country of residence instead. This does not affect the mandatory rules on where a consumer may be sued.

Out-of-court dispute resolution. The consumer dispute resolution body for us is the General Conciliation Commission at the Consumer Protection Commission (Обща помирителна комисия към Комисията за защита на потребителите), Sofia, Bulgaria — kzp.bg. We are not obliged to take part in its procedure, but we will consider taking part in good faith.

Contact

• SUPPORT BULGARIA OOD, Hipodruma, bl. 133, entr. B, fl. 4, apt. 82, Sofia, Bulgaria; telephone +359 888 886 008.
• Help with your account: support@spareachair.com.
• Questions about these Terms or illegal content: legal@spareachair.com — see Contact.
• Appeals: appeals@spareachair.com.
• Privacy: privacy@spareachair.com.